Visiting Us

The Brighton Centre is one of the largest purpose-built conference and entertainment venues in the South East of England. Each year we hold a huge range of events including live music, rock gigs, comedy acts, classical concerts, theatre shows, exhibitions and fun family entertainment. We hope you find something you fancy attending and that you will find the following pages useful in planning your experience with us.

If you cannot find the information you're looking for here please check out our FAQs section; alternatively you can contact us here or call the venue’s information line on 01273 290131 (open Monday to Friday from 10am - 4pm).

We really want you to enjoy your time with us so if anything happens whilst you are at the Brighton Centre that causes you concern please speak to one of our staff, whether that be catering/bars or the operational stewards and door staff. You can also ask to speak to the Duty Manager who will deal with your queries as best they can whilst you are on-site. It's far better to try and resolve an issue on the night, rather than attempt to rectify afterwards. 

COVID-19

The health and safety of our customers, clients, artists and staff remains our number one priority. As we move towards living with Covid we will continue to work behind the scenes to ensure the venue is a safe space for everyone who visits us. We continue to use fresh air only ventilation and our enhanced cleaning measures will remain in place.

In return we ask you to comply with any recommendations we or the event promoter suggest. This could include (but not limited to) encouraging the use of a face covering when visiting us if you can, to practice good hand hygiene and consider whether you should attend a public event if you are feeling unwell.

Thank you for your co-operation and support, we can’t do this without you and we all have a part to play in moving forward therefore, please always ensure you are up to date with the latest government guidance and check our website regularly for updates ahead of the event you are attending.

Opening Hours

The Brighton Centre Box Office is open Monday to Friday 10am – 4pm on non-event days. These times may differ on Bank Holidays and during holiday seasons so if you plan to visit during these times please always check out any special news notices on our home page, in the gold notice bar at the top of all pages or our social media platforms for alternative information.

On on-sale days we aim to open the Box Office at the same time that tickets go on sale online, including our Access Line for accessible bookings, therefore if a show goes on sale at 9am on a Friday we aim to open then too. 

Please be aware that on non-event days the Brighton Centre is not open to the public, apart from our Box Office. This includes private conferences and exhibitions. All requests for site visits to the venue must be made in advance.

On event days the approx. running times will be listed on the event’s dedicated page and posted out via our social media channels, this will include the doors and curfew. For live music we usually open at 6:30pm, for comedy, theatre and classical concerts it is often 7pm, our curfew is 11pm but this is subject to change and it’s always best to check in advance. Please note that sometimes we do not get this information until the day of the show and it is always subject to change.

Getting Here & Parking

The Brighton Centre is located in the heart of the city on Brighton seafront. We’re easily accessible via public transport and are a short walking distance from Brighton Mainline Railway Station, Pool Valley Coach Station, city centre bus stops and taxi ranks; we also have our own cycle racks located at the front and rear of the venue.

We're doing everything we can to try and reduce our carbon footprint and therefore, we'd like to encourage our customers to try and use public transport where possible.

If you are looking to drop off or pick up a friend or family member we strongly advise you to decide on a rendezvous point a short walk from the venue as the roads directly surrounding us can get congested on event days, particularly after shows.

As with most cities, parking in Brighton is at a premium so if you wish to drive to the Brighton Centre please be aware that we do not have our own car parking facilities. There are lots of options for car parking surrounding the venue and you can find car park information here.

ACCESSIBLE INFORMATION

Access Routes to the venue

Brighton Station to Kings Road Entrance (Word doc.)

Brighton Station to Kings Road Entrance (pdf.)

Brighton Station to Russell Road Entrance (Word doc.)

Brighton Station to Russell Road Entrance (pdf.)

Churchill Square Bus Stop (South Side) to Kings Road Entrance (Word doc.)

Churchill Square Bus Stop (South Side) to Kings Road Entrance (pdf.)

Churchill Square Bus Stop (South Side) to Russell Road Entrance (Word doc.)

Churchill Square Bus Stop (South Side) to Russell Road Entrance (pdf.)

Churchill Square Bus Stop (North Side) to Kings Road Entrance (Word doc.)

Churchill Square Bus Stop (North Side) to Kings Road Entrance (pdf.)

Churchill Square Bus Stop (North Side) to Russell Road Entrance (Word doc.)

Churchill Square Bus Stop (North Side) to Russell Road Entrance (pdf.)

Clock Tower to Kings Road Entrance (Word doc.)

Clock Tower to Kings Road Entrance (pdf.)

Clock Tower to Russell Road Entrance (Word doc.)

Clock Tower to Russell Road Entrance (pdf.)

For customers who are Blue Badge holders there are lay-bys at the front and back of the venue where you can drop off or pick up but we would discourage parking in these areas as there is a 3 hour limit. Blue Badge regulations apply to other on-street parking, e.g. yellow lines. For more information about accessible parking in and around the venue please visit the city council’s dedicated web page where you will find a PDF that lists accessible bays in the city, the Brighton Centre is located in “Zone Z” and the closest bays are on West Street and Cannon Place. The closest accessible bays to the venue are in Churchill Square 1 car park, West Street BN1 2RU, on the ground floor opposite the rear entrance to the Brighton Centre on Russell Road but please note that charges are applicable.


Our postal address is Brighton Centre, Kings Road, Brighton, BN1 2GR and you can check out further information about how to get here below.

When walking to the Brighton Centre we are easy to find - located on the seafront, Kings Road, and are easily reached from all directions.

Brighton is very compact and therefore it is extremely easy to explore the city on foot; maps and information on the best routes around to make sure you take in the sites can be obtained from the Brighton Centre information desk located in the Foyer or the Visitor Information Point in the Box Office.

The Brighton Centre is easily accessible by bicycle via the numerous cycle routes all over the city.

There is covered cycle parking available at the front and rear of the venue.

For more information or to plan your journey visit the city council cycling map website, where you will find maps and information on cycle parking.

You can also hire bikes via the Brighton Bike Share Scheme.

Buses run from all over the city and neighbouring towns and all lines have stops in the city centre where the Brighton Centre is located. Churchill Square shopping centre is where the majority of buses stop closest to the venue.

Directions from Churchill Square to the Brighton Centre: when exiting the bus you need to head east, if Churchill Square is in front of you turn left and if behind you turn right, towards the Clock Tower. When you reach the Clock Tower turn right and head down West Street, until you get to the seafront. The Brighton Centre is to the right and less than a minute walk and is situated on Kings Road.

Visit Brighton & Hove Buses website for more information.

All National Express coaches arrive into Brighton Coach Station (Pool Valley) which is situated just off the seafront; it is the final stop on your journey and is a 5 minute walk to the Brighton Centre.

Directions from Pool Valley to the Brighton Centre: Walk directly south out of the coach station heading south towards the sea and onto Kings Road. The Brighton Centre is to the right and around 5 minutes’ walk and is situated on Kings Road.

Brighton is served by direct rail links from many major central London stations and has frequent services from Portsmouth, Worthing, Lewes, Seaford, Eastbourne and Hastings.

For train times and prices visit the Southern Railway website.

Brighton Train Station is centrally located within a 10 minute walk of the Brighton Centre.

Directions from Brighton Train Station to the Brighton Centre: Walk out of the station and head south down Queens Road, when you get to the Clock Tower cross over and follow West Street directly south until you get to the seafront. The Brighton Centre is to the right and less than a minute walk and is situated on Kings Road.

There is a taxi rank situated immediately outside the back of Brighton Station.

Information on parking is available above.

From London and the North the easiest way to get to Brighton is to connect via the M25 London orbital motorway.

The Brighton Centre is about 45 minutes once you leave the M25; leave the M25 at junction 7 southbound onto the M23, which later becomes A23 directly into Brighton. The road will continue through the City straight to Brighton Seafront where the Brighton Centre is located.

Brighton and its closest neighbours to the East and West are linked via the A27. This is the easiest route to Brighton from both directions. Leave the A27 via the A23 ramp (signposted Brighton), take the 3rd exit on the first roundabout and 1st exit on the second roundabout, this will join you onto the A23 / London Road directly into Brighton. The road will continue through the City straight to Brighton Seafront where the Brighton Centre is located.

Taxis that you can hail are easily identifiable by the aqua and white livery, they can be booked in advance or can be picked up from the various ranks around the City, the closest to the Brighton Centre is at the bottom of West Street outside the Odeon Cinema. Private Hire vehicles are also available but will not stop if you try and hail them.

Both are bookable by telephone and the Brighton Centre information desk staff will be happy to do this for you.

Local Taxi companies include:

Radio Cabs: 01273 204060 / 01273 414141
Streamline: 01273 202020 / 01273 747474
City Cabs: 01273 205205

Food & Drink

With a diverse menu available, the Brighton Centre has something for everyone.

Food for Life Served Here: We’ve been awarded! We’re excited to let you know that our meals are accredited by the Soil Association’s “Food for Life Served Here” award. This award, from the UK’s leading food and farming charity, recognises our dedication to providing our visitors with catering that is freshly prepared onsite, made from sustainable ingredients and that promote good health. Each year we open our kitchen to the Soil Association’s inspection team who verify our commitment to using honest, local, seasonal produce. This means that the meat we serve can be traced back to the farm and meets or exceeds UK animal welfare standards. All our eggs are free range. What’s more, all ingredients used in our meals are free from additives, artificial trans-fats and will never be genetically modified. Many of the ingredients we use have been sourced locally, reducing the carbon footprint therefore environmental impact of your dining experience with us.

The food outlets within the venue have a range of grab’n’go hot food items available for live shows that seek to accommodate the diverse audience in attendance. All of our menu options are handmade onsite by our team of chefs; these range from sausage rolls, giant samosas and loaded homemade tortilla baskets. As well as a choice of vegan and gluten free options. All of which are tailored for each event.  

Continuing out sustainable approach we are now operating Meat Free Monday’s where you will find alternatives such as hot & spicy Buffalo cauliflower wings or hand crafted veggie pastry’s. We have also made the decision to remove beef from our menus to help assist with our carbon footprint.

*not all items may be available on your visit as we tailor our menus from event to event

The bars within the venue have an array of drinks on offer, which are tailored to the expected audience, and can be purchased from numerous outlets. Our sustainable paper straws are always close at hand! We also work with a Pinup Brewery who are a local craft ale brewer, you will see them pop up for certain shows so be sure to find them on the East Landing and help support local business.

Please note that we operate a 'Challenge 25' policy at all of our outlets. This applies to all events. So if you're lucky enough to look under the age of 25 please make sure you bring some ID along with you and don't be offended if we ask to see it!

In the interest of health & safety we are required to decant our canned drinks into plastic cups at the request of the promoter.

Opening times and availability of all outlets are dictated by the type of show or event. As a general rule, bars will be open before a seated concert and then again in the interval, and for standing concerts the bars will open before a show and remain open for the duration.

No food or beverages should be brought into the venue; these will be removed on search and confiscated but should you require the items for medical reasons please make this known to the security personnel on the front door who will contact the Duty Manager to discuss this in private.


For transaction information at our catering outlets please see the Ways to Pay section.

If you have any specific questions regarding your visit please call 01273 292580.

Security

We take the safety and security of all customers, visitors and staff very seriously, and work closely with Sussex Police, our industry colleagues and members of the security services to ensure the highest standards of safety are met.

Rest assured there are the security measures you can see and ones you can’t. We monitor the venue 24 hours a day, 7 days a week, 365 days a year and our staff are trained to ensure everyone who visits us has a safe and happy time.  If you see something that seems suspicious or makes you feel uncomfortable please report it to the Venue Duty Manager immediately, via a member of staff.

When coming to the Brighton Centre, please ensure you arrive in plenty of time to pass through our security checks.

Bag Policy
Ideally, we’d like it if you didn’t bring a bag at all and please be aware that we will not allow large bags into the venue. You will be permitted to bring small bags and handbags in with you. We class small bags as no larger than 21cm x 30cm x 19cm (max. A4 in size).

Please be aware that if you arrive with what we would consider to be a large bag or excessive baggage you will be redirected to the back entrance of the venue where your item/s will either be submitted for a full search or you will be declined entry. If your large bag is permitted you will not be able to keep it on your person, a £3 fee will be charged to store it, and venue staff will advise where you can collect it at the end of the event.

Searching Policy
As per our Conditions of Sale we reserve the right to search customers at the venue; this is done to ensure the safety of those attending events. If you don’t want us to see it / confiscate it / reject entry – don’t bring things we might not be happy to find*.

Please be aware that we use both male and female security staff to conduct searches, if you have a preference as to who you would like to be searched by please let a member of staff know. 

If you decline to be searched we have the right to refuse entry to any of our events.

*including but not limited to: cans, bottles (including reusable water bottles), alcohol, food, illegal substances, offensive weapons, fireworks, flares, lasers, glow sticks, banners larger than A3**, dangerous or hazardous items.

** Please check with the venue on the day of the gig as promoters may ban all posters, depending on specific circumstances.


Entering the Brighton Centre
When you arrive at the Brighton Centre you will be required to go through a security check and we ask you to follow these simple steps as you approach the venue to help us speed up the process:

Dispose of any food or drink as these will not be permitted into the venue, unless they are for medical reasons (see FAQs / Food & Drink / Can I bring my own food and drink into the building?)

If you are carrying a bag of any kind, please join the bag search queue, if not, please join the main queue. 

If you have access requirements, cannot stand for too long or require assistance please make yourself known to a member of staff who will take you through a fast track security check.

Make sure your ticket is ready, and step forward to be scanned when a member of the team calls you up. If you are carrying a bag please place it on the search table when instructed to do so.

Once this process has been completed, you’re good to go and enjoy the show!

One last thing; we ask that you please treat our security and stewarding staff with respect and patience; it’s a hard job and they are there for your safety so please cooperate fully with all security checks. If you decline to be searched or are uncooperative in any way, we have the right to refuse entry to any of our events.

We hope this has given you all the information you need and puts your mind at rest about security measures in our building. If you have further questions please check out our FAQs or alternatively you can contact us here.

Ways to Pay

Once you are at the Brighton Centre we want you to come prepared and have a great time, we're a live entertainment venue after all! You can pay for services with the following:

Box Office: Cash, Visa and MasterCard credit/debit cards and American Express.

Merchandise: Cash, Visa and MasterCard credit/debit cards.

Food Outlets & Cafes: (No cash) Visa and MasterCard credit/debit cards (not AMEX)

Bars:
 (No cash), Visa and MasterCard credit/debit cards (not AMEX)

Cloakroom & Information Desk: Cash, Visa and MasterCard credit/debit cards and American Express.

The closest non-charging ATMs to the Brighton Centre are located on West Street but please visit them in advance of entering the venue as we operate a no re-admittance policy.

Make a break of it

Whether it's a theatre show, live music, an exhibition or a night of comedy you're attending, why not make even more of your visit to the Brighton Centre by spending the day exploring our beautifully vibrant and excitingly diverse city?

There’s lots to see and do, from soaking up some culture, to spending a day browsing the shops or taking a leisurely stroll along the seafront to Brighton Palace Pier. With a Brighton Attractions Combi-Saver ticket you can save up to 20% on visits to the British Airways i360, Sea Life Centre and Royal Pavilion too (available to purchase direct from the i360) and because Brighton is a compact city, it’s easy to reach all three on foot or public transport. You could even opt to spend a day in the countryside, or enjoy a tranquil afternoon at one of the many spas throughout the city – you’re spoilt for choice for ideas!

In fact, there’s so much to discover that you may want to book a hotel and spend the next day here too, to see all that the city has to offer. There are a range of accommodation options available, from contemporary bed and breakfasts and cosy pubs and inns to chic boutique hotels and group friendly places to stay. Whatever your requirements, you’re sure to find somewhere to suit you, so you can relax and really make the most of your time in this wonderful city.

For more information on all things Brighton check out VisitBrighton.com or call them on 01273 290337, you won't regret it!

FAQs

We hope you find this area useful but if you cannot find the information you’re looking for please do not hesitate to contact us here.

Please be aware that the below content is to be used as a guide only and information is often event driven and therefore subject to change at the management’s discretion.

Accessibility

https://brightoncentre.co.uk.co.uk/your-visit#faqs_accessibility

Have you checked out our Access Statement? It is available to download as both word and pdf documents and is available in Easy Read. The Access Statement covers all areas of accessibility at the Brighton Centre including information on getting to the venue and parking, our early entrance policy, an arrival guide, making your way around the venue, the accessible facilities available in the venue and helpful contact details. 

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

If you cannot find the information you are looking for please call our Access Line on 01273 292695 (we welcome calls from customers using TypeTalk) or email email us on brightoncentre@brighton-hove.gov.uk (please included the word "access" in the subject title so we can prioritise your request).

I have a disability or restricted mobility. How can I book tickets and what provision is made?

https://brightoncentre.co.uk/your-visit#faqs_i-have-a-disability-or-restricted-mobility-how-can-i-book-tickets-and-what-provision-is-made

You can find out more information about booking accessible tickets and discounts for Personal Assistants here or you can call our Access Line on 01273 292695 or email email us: brightoncentre@brighton-hove.gov.uk for advice and bookings. 

We also have lots of information about the Brighton Centre available in our Access Statement, available to download in different formats:

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

How accessible is the venue for wheelchair users?

https://brightoncentre.co.uk/your-visit#faqs_how-accessible-is-the-venue-for-wheelchair-users

The Brighton Centre is fully accessible for wheelchair users in the public areas apart from in the East and West Balconies. We provide accessible toilets, lifts, accessible viewing platforms for standing gigs and seated concerts, plus lowered counters at our bars, merchandise stand and Box Office. More information about accessibility can be found in our Access Statement, which is available to download in multiple formats -

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

Is there accessible parking?

https://brightoncentre.co.uk/your-visit#faqs_is-there-accessible-parking

Blue Badge holders can park in the accessible parking bays around the Brighton Centre. A list of these bays can be found on the Council's dedicated parking page here where you will find a PDF with details.

The Brighton Centre is located in "Zone Z" and the closest bays are on West Street and Cannon Place

Blue Badge regulations apply to other on-street parking, e.g. yellow lines.

For Accessible Parking in car parks, the closest to the Brighton Centre is on the lowest level of Churchill One car park, West Street BN1 2FD and parking fees apply.

Do you have an Access Statement?

https://brightoncentre.co.uk/your-visit#faqs_do-you-have-an-access-statement

We do have an Access Statement that is available as a Word or PDF document and both as Easy Read. You can download them via the links below:

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

Do you provide hearing inductions loops?

https://brightoncentre.co.uk/your-visit#faqs_do-you-provide-hearing-inductions-loops

We have the Sennheiser mobile connect hearing loop system connected in the venue.

It is an assistive and personal listening solution that streams live audio content via WiFi to any iOS or Android 'phone in the room. To use the system, simply download the Sennheiser app via Google Play or the App store app (it is good to do this in advance of the visit) or scan a QR code on site.

Once customers have the app on their device, they are ready to go, no passwords or login are required. At the venue, connect to the Brighton Centre wi-fi network, enable Bluetooth and link it to the hearing aid. Once on the app, tap on 'Auditorium 1' and press play

The app also allows customers to adjust the volume.

Can I bring my assistance dog?

https://brightoncentre.co.uk/your-visit#faqs_can-i-bring-my-assistance-dog

Yes, we welcome assistance dogs. They can accompany you to your seat, or our venue staff can look after your dog while you enjoy the event. We can provide water bowls for your dog if required. There is a designated spending area on the Ground Floor near the cloakroom through a set of fire doors into an outside area that is not accessed by the general public. Please ask the Information Desk Staff to show you where the area is. Waste bags can also be disposed of in bins outside the front entrance on the seafront and at the back on Russell Road.

What's your early entrance policy?

https://brightoncentre.co.uk/your-visit#faqs_whats-your-early-entrance-policy

If you need early access into the venue before the advertised door opening times we will do all we can to help. Although we cannot offer early admission into the auditorium itself, we can arrange access to our foyer area, or our Security entrance to avoid any queues, especially for standing concerts, and can arrange for seating to be made available if required.

Generally the entrance at the back of the venue, on Russell Road, is quieter than the main entrance at the front. There is a lift from there to take you to the first floor to the main auditorium and bars.

We can arrange for you to come and visit the venue in advance of your booking (when there is no event on) if you think it would be helpful to familiarise yourself with the building before you attend an event.

Please contact us for advice.

You can also watch a 360 Virtual Reality Tour video of the venue here: https://www.youtube.com/watch?v=NNsPUAJKDPc we made this with local charity Stay Up Late with the aim being to give more information to people who may be anxious about new experiences; the video includes our foyer, bars and auditorium empty before a show and then filling up with people.

Have you got a Changing Places facility?

https://brightoncentre.co.uk/your-visit#faqs_have-you-got-a-changing-places-facility

We have. More information is available in our Access Statement available to download in different formats below or you can call us to discuss on 01273 292695 or email us: brightoncentre@brighton-hove.gov.uk.

Please note that loop slings must be used with the two point spreader bar and we do not supply a harness sling. You must supply a sling to work with ‘ARJO HuntleighV5 Duo Lift’. Instructions are available. 

Max patient weight is: 150kg
SWL: 170kg

If you are spending time at the Brighton Centre and know you will need to use the Changing Places Facility frequently, please speak with the Information Desk staff when you arrive and they will be able to give you a key for the whole time you are with us.

Access Statement - PDF
Access Statement - Word Document
Access Statement EASY READ - PDF 
Access Statement EASY READ - Word Document

Do you provide Assisted Performances?

https://brightoncentre.co.uk/your-visit#faqs_do-you-provide-assisted-performances

We aim to provide this service upon request to our accessible customers who require a provision to attend and enjoy a performance here. This includes BSL Interpretation, Captions or Audio Description. Please note this will be subject to a request being made within a reasonable time frame (minimum 6 weeks before the event date) and is subject to approval from the event promoter.

Please contact us if you require this service and we’ll do all we reasonably can to help.

Age Restrictions & ID

https://brightoncentre.co.uk.co.uk/your-visit#faqs_age-restrictions-id

Some live entertainment, particularly standing music gigs and comedy shows, have age restrictions in place (such as parental guidance advised due to adult language used) and we ask that you read all the specific event details on the relevant page prior to booking tickets.

The following age restrictions are always in place at the venue:

No one under the age of 14 years is to attend an event at the Brighton Centre without appropriate adult supervision

No one under the age of 14 years will be admitted into the standing area (when in use)

No one under the age of 16 years will be admitted into the VIP boxes without appropriate adult supervision

An adult is classed as aged 18 years or over

As a general rule, children under the age of 18 months* (at the time of the event) will not need a separate ticket and must sit on the lap of their responsible adult. Please always ensure your child has suitable ear protection available if attending an event as the sound levels in the main auditorium can be very loud.

*Subject to change. Please refer to the specific event page or contact us for clarification. 

Anyone who looks to be under the age of 25 years may be challenged to prove their age when buying alcohol as the venue operates a Challenge 25 policy.

If you are under 18 you are committing a criminal offence if you attempt to buy alcohol and you may be ejected without a refund or held until a responsible adult can come and collect you.

People over the age of 18 found purchasing drinks for those not of legal age will be ejected without a refund.

What ID will you accept?

https://brightoncentre.co.uk/your-visit#faqs_what-id-will-you-accept

Accepted forms of ID are a Driver’s Licence (full or provisional), a Passport (valid) or PASS Card with the pass hologram.

Any ID found to be fraudulent will be confiscated and passed to Sussex Police.

I am 14 and have a standing ticket but no ID, what should I do?

https://brightoncentre.co.uk/your-visit#faqs_i-am-14-and-have-a-standing-ticket-but-no-id-what-should-i-do

Customers who appear to look under the age of 14 years that arrive at a live music concert with a standing ticket and cannot prove they are 14 years or over may be refused entry.

If you do not have photographic ID as listed in the section above we strongly advise you bring as much proof of name, age and address as possible, it will then be the Duty Manager who represents the license in force on the day who will make the decision to admit you to the premises in line with the statutory duties for which they are responsible.

If you are nervous about bringing your ID, such as your Passport, to a concert we will accept a clear photo taken on your phone, though please note should the photo not be clear or seems to be photoshopped and / or edited you may be refused entry.

A responsible guardian will be called to collect you if a decision is made that you are under the age of 14. No refund will be given in this instance.

Artist / Band

https://brightoncentre.co.uk.co.uk/your-visit#faqs_artist-band

It’s my birthday / a special anniversary – will they mention me on stage?

https://brightoncentre.co.uk/your-visit#faqs_it-s-my-birthday-a-special-anniversary-will-they-mention-me-on-stage

We aren't able to arrange these requests and have no direct access to the artists.

If you email your request to brightoncentre@brighton-hove.gov.uk we will do our best to pass it on to the tour manager of the show you'll be attending. 

You may wish to instead direct your request straight to the artist via social media.

Can I meet the band/artist?

https://brightoncentre.co.uk/your-visit#faqs_can-i-meet-the-bandartist

Unfortunately, we, the venue, are unable to accommodate these requests. Meet and greet packages are arranged by the promoter of the event and tickets may be available to buy online or via the artist directly, if a package is in place.

If you have a request for an artist appearing at a live show at the venue, please email it to brightoncentre@brighton-hove.gov.uk and it will be passed on to the promoter.

Bag Searches

https://brightoncentre.co.uk.co.uk/your-visit#faqs_bag-searches

As per our Conditions of Sale we reserve the right to search customers at the venue; this is done to ensure the safety of those attending events. If you don’t want us to see it / confiscate it / reject entry – don’t bring things we might not be happy to find*.

If you decline to be searched we have the right to refuse entry to any of our events.

Please also ensure you take 5 minutes to read and understand our security policy; particularly around the size of bags that will be permitted into the venue as this has recently been updated.

*including but not limited to: cans, bottles (including reusable water bottles), alcohol, food, illegal substances, offensive weapons, fireworks, flares, lasers, glow sticks, banners larger than A3**, dangerous or hazardous items.

** Please check with the venue on the day of the gig as promoters may ban all posters, depending on specific circumstances

Camera Policy

https://brightoncentre.co.uk.co.uk/your-visit#faqs_camera-policy

Audio and video recording cameras are prohibited. If your camera has a detachable lens you will not be allowed to bring it into the auditorium. Small cameras and camera phones (not tablets) are acceptable, unless the artist/promoter requests that all cameras are banned during a particular live show. In this case it will state this on our in-house screens and a camera safe will be provided for your use on-site.

Charity Requests & Raffle Prizes

https://brightoncentre.co.uk.co.uk/your-visit#faqs_charity-requests-raffle-prizes

We receive a large amount of requests for charity prizes but unfortunately we sell tickets on behalf of promoters and artists. This means that we don't actually own the tickets we sell and therefore they're not ours to donate. If this is something you're hoping to organise we’d advise contacting the promoter or artist directly.

Children & Parents

https://brightoncentre.co.uk.co.uk/your-visit#faqs_children-parents

We think bringing children to entertainment events is to be encouraged when appropriate, but we do ask that you use suitable ear protection for children as it can get very loud in the auditorium. Not only can this be a bit scary for them but prolonged exposure to high noise levels can damage young ears. 

No one under the age of 14 years is to attend an event at the Brighton Centre without appropriate adult supervision.

Are there baby changing facilities?

https://brightoncentre.co.uk/your-visit#faqs_are-there-baby-changing-facilities

There is a baby changing facility located in the ground floor foyer, adjacent to the female toilets. The entrance is external to the toilet facilities and can be used by both parents.

Can I bring a buggy to the venue?

https://brightoncentre.co.uk/your-visit#faqs_can-i-bring-a-buggy-to-the-venue

Unattended buggy parks are provided at various events and buggies can be left at your own risk.  If a cloakroom is available buggies can be left with the cloakroom staff.  Please call ahead to check if a facility will be available during a specific event on 01273 290131.

Can parents wait inside the venue without a ticket?

https://brightoncentre.co.uk/your-visit#faqs_can-parents-wait-inside-the-venue-without-a-ticket

We will always try and provide a place in the venue for parents to wait for their children, however, it is driven by availability and depends on the nature of the event. Please call ahead to check with us about the specific event on 01273 290131.

Cloakroom

https://brightoncentre.co.uk.co.uk/your-visit#faqs_cloakroom

There is a cloakroom available for standing concerts and occasionally other events. It’s usually located in the ground floor foyer and costs £3 per item.

Complaints

https://brightoncentre.co.uk.co.uk/your-visit#faqs_complaints

We really want you to enjoy your time with us so if anything happens whilst you are at the Brighton Centre that causes you concern please speak to a member of our staff, whether that be catering/bars or the operational stewards and door staff, or ask to speak to the Duty Manager who will attempt to resolve your query as best they can whilst you are on-site.

Complaints after a show should be sent in writing (via email) directly to the venue's enquiry address brightoncentre@brighton-hove.gov.uk.

We aim to respond to all complaints within 10 working days.

COVID-19

https://brightoncentre.co.uk.co.uk/your-visit#faqs_covid-19

Please visit our COVID-19 page for everything you need to know about what we're doing as we move towards living with Covid.

eGift Card

https://brightoncentre.co.uk.co.uk/your-visit#faqs_egift-card

With the help of Ticketmaster we've put together some comprehensive FAQs below which we hope covers everything you need to know about the Brighton Centre eGift Card.

Full T&Cs can be found here: https://www.ticketmaster.co.uk/giftcards/terms

Why give a Brighton Centre eGift Card?

https://brightoncentre.co.uk/your-visit#faqs_why-give-a-brighton-centre-egift-card

These are great for last minute gifts! They’re also great for knowing a recipient lives nearby and / or wants to attend an upcoming event at the Brighton Centre. You just order online and instead of waiting for a plastic card through the post, we'll email all the details directly to the person you're giving it to. We can do that straight away, or you can choose a specific date – it's completely up to you.

Where can I purchase a Brighton Centre eGift Card?

https://brightoncentre.co.uk/your-visit#faqs_where-can-i-purchase-a-brighton-centre-egift-card

Can I send a personal message with the eGift Card?

https://brightoncentre.co.uk/your-visit#faqs_can-i-send-a-personal-message-with-the-egift-card

Yes, you will be given the option to write a personal message when purchasing your eGift Card online. Your message will be included with your order.

Can I order an eGift Card and then forward it to the recipient myself?

https://brightoncentre.co.uk/your-visit#faqs_can-i-order-an-egift-card-and-then-forward-it-to-the-recipient-myself

Yes, you can collect the e-Gift Card and forward the PDF to the recipient yourself if you prefer.

Can I send the eGift Card to my email address and then print it out for the person I want to give it to?

https://brightoncentre.co.uk/your-visit#faqs_can-i-send-the-egift-card-to-my-email-address-and-then-print-it-out-for-the-person-i-want-to-give-it-to

Yes, you can send the e-Gift Card to your own email address. Once you have collected the e-Gift Card and received the PDF you can print it off.

When will I receive my e-Gift Card?

https://brightoncentre.co.uk/your-visit#faqs_when-will-i-receive-my-e-gift-card

Your eGift Card will be sent within 2 hours to the specified email address. Please look in your spam/junk folder.

If you still haven’t received it, please email ticketmaster@voucherexpress.net, and include your booking ref. so we can find your booking.

Can multiple eGift Cards be ordered in one transaction?

https://brightoncentre.co.uk/your-visit#faqs_can-multiple-egift-cards-be-ordered-in-one-transaction

Yes, once you have selected the first eGift Card there is a button at the bottom of the screen (next to the “Go to payment” button), which says “add another eGift Card”. You can use these multiple times to add as many eGift Cards as you want, up to the basket limit of £250.00.

Where can my eGift Card be redeemed?

https://brightoncentre.co.uk/your-visit#faqs_where-can-my-egift-card-be-redeemed

The Brighton Centre eGift Cards can be used as full or part payment, with a credit or debit card to make up the total if needed, in the purchase of tickets, and many of the associated services and merchandise sold online at Ticketmaster.co.uk.

Can I use my eGift Card at the Brighton Centre Box Office?

https://brightoncentre.co.uk/your-visit#faqs_can-i-use-my-egift-card-at-the-brighton-centre-box-office

Unfortunately, it can’t be. The Brighton Centre eGift Card is only redeemable on ticketmaster.co.uk events.

If I don’t use all the balance on my Gift Card, can it be used later for another booking?

https://brightoncentre.co.uk/your-visit#faqs_if-i-don-t-use-all-the-balance-on-my-gift-card-can-it-be-used-later-for-another-booking

Yes, you can use your eGift Card to pay for multiple bookings until either the balance on the card reaches zero or the card expires.

How do I redeem my eGift Card?

https://brightoncentre.co.uk/your-visit#faqs_how-do-i-redeem-my-egift-card

Choose the event at the Brighton Centre you’d like to attend either on the Ticketmaster website or via the Brighton Centre website where you’ll be directed to Ticketmaster.co.uk, and select the tickets. Once you’ve confirmed your selection you’ll proceed to the checkout page. On the checkout please select eGift Card as the method of payment. Enter sixteen digit eGift Card number, and the 3-digit security number/PIN. If there is still an outstanding balance once you have entered your eGift Card, you can either enter another eGift Card or select another method of payment (credit/debit card), until the total balance is cleared, and the booking is complete.

Where can I find my 3-digit security number/PIN?

https://brightoncentre.co.uk/your-visit#faqs_where-can-i-find-my-3-digit-security-numberpin

The security number/PIN will be contained in the pdf that you receive by email once you follow the link to collect your eGift Card.

How do I check the balance on my eGift Card?

https://brightoncentre.co.uk/your-visit#faqs_how-do-i-check-the-balance-on-my-egift-card

Does the Brighton Centre eGift Card have an expiration date?

https://brightoncentre.co.uk/your-visit#faqs_does-the-brighton-centre-egift-card-have-an-expiration-date

Yes, the eGift Cards expire twelve months after purchase. The expiry date is set when the card is purchased. If you need to check your cards expiry date, you can find it by using the balance check page linked above.

The expiration cannot be extended, so please check use the balance checker to clarify when it expires.

What happens if the Gift Card /e-Gift Card becomes lost or stolen?

https://brightoncentre.co.uk/your-visit#faqs_what-happens-if-the-gift-card-e-gift-card-becomes-lost-or-stolen

Your eGift Card will be sent via email and you will have the ability to download a PDF version, which you can save for your convenience.

The Gift Card is not replaceable if lost or stolen, so it's very important that you keep them safe until you're ready to make a booking.

Facilities

https://brightoncentre.co.uk.co.uk/your-visit#faqs_facilities

We aim to make the Brighton Centre as welcoming as possible for all our customers and therefore offer male, female, gender neutral and neutral accessible toilets throughout the venue, we also have neutral and accessible baby changing facilities and a changing places toilet on the ground floor.

Food & Drink

https://brightoncentre.co.uk.co.uk/your-visit#faqs_food-drink

Catering outlets are available throughout the Brighton Centre offering a range of hot and cold drinks, grab'n'go food and snacks. Please be aware that all catering outlets are contactless or card payment only and no cash will be accepted. For more information about what we offer visit the Food & Drink section and please also familiarise yourself with Ways to Pay section.

Why can’t I take food or hot drinks into the auditorium?

https://brightoncentre.co.uk/your-visit#faqs_why-can-t-i-take-food-or-hot-drinks-into-the-auditorium

Generally, it is okay to take cold drinks and confectionery into the auditorium, but glass, crockery, hot food or hot drinks are not permitted. The rules are based on consideration for other people (smell of hot food) or for safety reasons, and sometimes it is at the request of the artist. For some live shows, an alcoholic drink may be taken in at the start, but cannot be replenished during the event, again, for the consideration of those around you.

At some shows, particularly music gigs, the tops must be removed from plastic drink bottles before admission or fully decanted from the bottle they were purchased in; this is to reduce the risk of them becoming rolling trip hazards, or used as missiles.

Look out for notices on our in-house screens and do ask a member of staff working on the night for advice.

Can I bring my own food and drink into the building?

https://brightoncentre.co.uk/your-visit#faqs_can-i-bring-my-own-food-and-drink-into-the-building

No cans, bottles, alcohol or food will be allowed into the venue and only food and drink purchased on the premises may be consumed in the venue.

We welcome attendees who need to bring medicines, food or drink to manage a medical condition. You are welcome to contact us in advance of your visit for advice, prior written acknowledgement from the venue of your requirement, or should you have any concerns or questions; you are also welcome to bring any supporting documents to the venue with you should you wish.

Our door staff are trained in our venue policy regarding understanding our policy for customers with medical requirements and understand that people may need to supply their own provision to self-manage their condition. If a member of door staff has any questions they will call a Duty Manager to discuss the matter in private.

Job Opportunities

https://brightoncentre.co.uk.co.uk/your-visit#faqs_job-opportunities

We are owned and operated by Brighton & Hove City Council and all our job opportunities will be listed on their main jobsite here: Jobs (brighton-hove.gov.uk) where you can set up alerts. You can only apply via the Council's main job site, we do not accept CVs directly to the venue. We will also post about new job opportunities on our social media channels and jobs page here.

Unfortunately we are currently unable to offer work experience opportunities.

For job opportunities with our catering provider please contact us and request your enquiry is passed onto the catering team.

Late Arrivals

https://brightoncentre.co.uk.co.uk/your-visit#faqs_late-arrivals

Entrances to the auditorium will close as and when the majority of customers are inside, but the front foyer entrance remains open throughout the event. The Box Office stays open until the main act goes on stage – approximately 8pm. If tickets are left for collection after this time, they will be left at the venue’s front entrance on Kings Road, with a member of our stewarding staff.

If you do arrive late for a live show, particularly comedy or theatre, stewards on the door to the auditorium may ask you to wait until an appropriate time in the performance before allowing you to take your seat.

We ask that you leave plenty of time to travel to and then enter the Brighton Centre, particularly as security checks are in place.

Lost Property

https://brightoncentre.co.uk.co.uk/your-visit#faqs_lost-property

All lost property found by our staff is handed in to the Brighton Centre Information Desk on the night and is logged. If you have lost an item at a show please check with the Information Desk before you leave on the night. Should your item not be handed in, the staff member will take your details or you can contact us in case it's found during the event clear up.

Many items are reunited with their owners. All unclaimed items that are suitable to be passed on are donated to local charities.

Merchandise

https://brightoncentre.co.uk.co.uk/your-visit#faqs_merchandise

Official Merchandise is only sold inside the venue during all our events. Please do not purchase merchandise from the hawkers outside as their products are not to a high standard and may lead to disappointment.

Parking

https://brightoncentre.co.uk.co.uk/your-visit#faqs_parking

We do not have our own car park nor are affiliated with any local car parks. There are many available around the Brighton Centre and rates vary depending on length and time of day. Further information on parking is available here.

Blue Badge holders can park in the many accessible parking bays around the Brighton Centre and you can find a list of these disabled parking bays here where you will find a PDF that lists disabled bays in the city, the Brighton Centre is located in “Zone Z” and the closest bays are on West Street and Cannon Place

Blue Badge regulations apply to other on-street parking, e.g. yellow lines.

For Accessible Parking in car parks, the closest to the Brighton Centre is on the lowest level of Churchill Square 1 car park, West Street BN1 2RU and parking fees apply.

Queuing

https://brightoncentre.co.uk.co.uk/your-visit#faqs_queuing

Some ticketholders arrive very early in order to queue outside, with the hope of getting to the front of the stage. We must advise that this does not give you priority above others into the venue and, in turn, the main auditorium. Nor will it guarantee you a good spot at the front of the standing area.

We also strongly discourage any overnight queuing as we cannot ensure the safety of individuals camped outside of the venue, nor do we provide toilet/water facilities.

Sometimes queues become lengthy just before the doors open, particularly at the front entrance on Kings Road, so if the weather is a bit unpleasant (it can get very windy on the seafront here!) try heading to the back entrance on Russell Road.

Seats

https://brightoncentre.co.uk.co.uk/your-visit#faqs_seats

I can’t find my seat on the seating plan?

https://brightoncentre.co.uk/your-visit#faqs_i-can-t-find-my-seat-on-the-seating-plan

Seating plans are always subject to change and therefore every seat number is not included as the plans provided are only to be used as a guide.

If you do require assistance in locating your seat please call us on 01273 290131.

Can I stand or dance in my seat?

https://brightoncentre.co.uk/your-visit#faqs_can-i-stand-or-dance-in-my-seat

At seated live shows or standing gigs where you have purchased in the seats, you are welcome to stand and dance in the area directly in front of your seat but we would ask that you be considerate to the enjoyment of other members of the audience who may not be standing or want to stand during the concert. If you are seen to be upsetting those around you a member of staff may ask you to sit down and we’d ask that you respect this request.

For health and safety purposes, you cannot stand or dance in aisles or stand on chairs.

Security

https://brightoncentre.co.uk.co.uk/your-visit#faqs_security

Please take 5 minutes to ensure you read and understand our security policy; particularly around the size of bags that will be permitted into the venue and what you cannot bring with you.

Show Times

https://brightoncentre.co.uk.co.uk/your-visit#faqs_show-times

On show days the approx. running times will be listed on the event’s dedicated page and posted out via our social media channels, this will include the door opening times and curfew (when the building will close). As a general rule for shows, the doors usually open at 6:30pm and our curfew is 11pm. Please note that sometimes we do not get the running times until the day of the show and they are always subject to change.

Smoking Policy

https://brightoncentre.co.uk.co.uk/your-visit#faqs_smoking-policy

Smoking and e-cigarettes are not permitted in the Brighton Centre.

There is a dedicated enclosed smoking area for standing shows which is usually accessible shortly after doors open. For seated performances there is a smoking area but it is not enclosed. These are both at the front of the venue on Kings Road; customers are not able to exit at the back of the venue to smoke.

Please be aware if you appear to be under the age of 18 you may be asked for ID to enter the smoking area.

Those found to be smoking inside the venue may be ejected without a refund.

Sound Levels, Strobes & Smoke

https://brightoncentre.co.uk.co.uk/your-visit#faqs_sound-levels-strobes-smoke

WARNING – prolonged exposure to loud noise may cause damage to your hearing.

We have little part in the running of live music events when it comes to sound levels. This means that the sound for the vast majority of live shows is entirely in the hands of the tour staff. They tour with their own sound and lighting systems and their engineers control them throughout the event. We do monitor both sound quality and decibel output and we will step in and advise where we think it necessary but will not be able to turn it down if you find it’s too loud. Ear plugs are available on request should they be required. If you have young children with you we advise using ear defenders rather than ear plugs, you’ll need to bring these with you as they are not provided by the venue. No one under the age of 14 years is to attend an event at the Brighton Centre without appropriate adult supervision. 

Please be aware that some shows will contain strobe lighting, lazers or smoke effects. Signage will be up in the venue to advise you of this. Should you have any concerns, please speak to a member of staff on the night.

Sustainability & Recycling

https://brightoncentre.co.uk.co.uk/your-visit#faqs_sustainability-recycling

The Brighton Centre is committed to being a sustainable venue and improving the impact that we, and the events that we host, have on our local environment and the planet.

We are working hard behind the scenes to look into ways to improve our carbon footprint and aim to have removed the use of Single Use Plastics from 90% of events by the end of 2022.

There are lots of other initiatives we have in place including working with a Zero to Landfill waste contractor, LED lighting is used throughout the venue, water-saving systems are in place in the toilets and our energy is purchased from renewable sources.

Alongside this we are looking further into our food offering onsite to ensure we are making available more vegan and local options. We also use wooden cutlery, palm leaf and cardboard food containers, and have not had plastic straws onsite since 2018 and we no longer sell drinks in single use plastic bottles.

We know that time is short and that we need to act fast but we also need to ensure any decisions or changes we make are the right ones, not only for us but also for our customers, clients and the environment. We will get there and welcome your co-operation.

Do you recycle?

https://brightoncentre.co.uk/your-visit#faqs_do-you-recycle

Absolutely. We have recently changed our recycling contractor to ensure we are working on a Zero to Landfill contract and improved our behind-the-scenes operation. We have also replaced all our bins onsite to ensure it is clearer for our customers as to which bin they should be depositing their waste into.

We are looking to launch a new recycling campaign soon with clearer signage and additional bins available for high-impact events.

Behind the scenes we also recycle our food waste, which then produces a high quality compost material and a bio gas which is used as a heat source.

Why can't I bring in my reusable water bottle?

https://brightoncentre.co.uk/your-visit#faqs_why-cant-i-bring-in-my-reusable-water-bottle

For all events at the venue drinks will either be decanted (into a cup) or cans will be opened. This is industry standard because closed drinks receptacles have previously been used as projectiles (causing harm to both artists and audience members), they have caused slips, trips and falls when dropped in a crowd as a bottle with a lid or closed can is not crushable underfoot.

We are always looking at ways to make our water offering more sustainable. We have installed water fountains around the venue and the bars serve free tap water to customers. We have also recently changed from using single use plastic bottles to cans for our water and soft drinks.

Our current water partner is Life Water who are local and work with the Drop4drop charity. Through our water purchases we have now helped towards two clean water projects. The first in the Kiguli Village, Uganda and the second of has just began in West Bengal, India.

Why do you use Single Use Plastic Cups? Why aren’t you using paper / compostable cups / reusable cups?

https://brightoncentre.co.uk/your-visit#faqs_why-do-you-use-single-use-plastic-cups-why-aren-t-you-using-paper-compostable-cups-reusable-cups

A large amount of research has been undertaken into our options around the cups we use and we have to take into account that they need to be crushable underfoot.

We have looked into our options around paper and compostables but considering the waste disposal and recycling facilities in the local area we currently feel that the plastic cups used are the best option as they can be, and are, recycled.

We are currently looking into our options around reusable cups. Before launching this we want to ensure that they are safe to use in areas like our balconies where there are steep steps and that we are able to clean them onsite, rather than having to transport them outside of the local area which would create a counterproductive situation by the production of vehicle emissions.

Why only 90% of events?

https://brightoncentre.co.uk/your-visit#faqs_why-only-90-of-events

We are working hard behind the scenes to look into ways to improve our carbon footprint and aim to have removed the use of Single Use Plastics from 90% of events by the end of 2022 but for some performances, namely lively standing shows, we have to consider the safety of our customers, staff and artists, and will need to ensure that everything that enters the main auditorium is decanted into a cup which is lightweight and completely crushable underfoot. 

For these events, until a suitable alternative can be found – which we will continue to research - we will use our current plastic cups however, we will also ensure we have additional recycling bins available, including within the standing floor, to service the amount of waste being produced and improve the chances of it being disposed of correctly and therefore recycled.

Tickets

https://brightoncentre.co.uk.co.uk/your-visit#faqs_tickets

We get asked a lot of questions about tickets so hopefully you’ll find your answers below. If you booked directly with our ticket agent, Ticketmaster, you might find the answer to your question via the Ticketmaster customer services page.

When is the Box Office open?

https://brightoncentre.co.uk/your-visit#faqs_when-is-the-box-office-open

The Brighton Centre Box Office is open Monday to Saturday 10am – 4pm on non-event days. On show nights the Box Office remains open until the main act goes on stage – approximately 8pm. If tickets are left for collection after this time, they will be left at the venue’s front entrance on Kings Road with a member of our stewarding staff.

Alternatively you can book 24/7 via the Ticketmaster website.

Can I buy tickets in person at the venue box office?

https://brightoncentre.co.uk/your-visit#faqs_can-i-buy-tickets-in-person-at-the-venue-box-office

Yes, we’re open Monday to Saturday 10am – 4pm. On show nights the Box Office remains open until the main act goes on stage – approximately 8pm*.

*approx. closing times for Box Office below (for guidance only – subject to change):
Comedy: 7.30pm
Theatre: 8pm
Music: 9pm

Booking Fees are not applicable on payments made over the counter (in person) at the Box Office during opening hours.

I’ve booked Paperless Tickets - what do I need to bring with me?

https://brightoncentre.co.uk/your-visit#faqs_i-ve-booked-paperless-tickets-what-do-i-need-to-bring-with-me

Please bring confirmation of your booking; this can be the credit/debit card you used to make the purchased, or Photographic ID.

Why am I charged a booking fee?

https://brightoncentre.co.uk/your-visit#faqs_why-am-i-charged-a-booking-fee

You’ll only be charged a booking fee via Ticketmaster; these fees are charged to cover the cost of their booking systems and to ensure our customers can purchase tickets 24 hours a day, 7 days a week, worldwide.

If you really don’t want to pay an additional fee on top of the face value of the ticket you can purchase directly from the Brighton Centre Box Office over the counter (in person) Monday to Saturday 10am – 4pm where no booking fees are charged apart from postage (if required), although we do appreciate and understand that this could be difficult if you are not local.

Since booking my tickets I have suffered an injury. Can I change my seats?

https://brightoncentre.co.uk/your-visit#faqs_since-booking-my-tickets-i-have-suffered-an-injury-can-i-change-my-seats

We’ll do everything we can to help you but it will be subject to ticket availability. Please call our Access Line on 01273 292695 for advice and to discuss your options.

I can no longer attend the event. Am I able to have a refund?

https://brightoncentre.co.uk/your-visit#faqs_i-can-no-longer-attend-the-event-am-i-able-to-have-a-refund

Unfortunately, we are unable to offer refunds or exchanges unless an event is cancelled or postponed. Please read our Conditions of Sale for more information.

If you have bought tickets from Ticketmaster but can no longer make the show, or you're looking to swap your tickets, Ticketmaster Exchange is now an option for customers who have purchased online.

I have lost my ticket. Please could I get a replacement?

https://brightoncentre.co.uk/your-visit#faqs_i-have-lost-my-ticket-please-could-i-get-a-replacement

Please request a duplicate ticket from your point of purchase. Please note that because of security reasons you will only be able to pick up duplicate tickets from the venue on the day of the show, with appropriate identification.

My tickets have not arrived through the post yet. Where can I track them?

https://brightoncentre.co.uk/your-visit#faqs_my-tickets-have-not-arrived-through-the-post-yet-where-can-i-track-them

Please note that due to Promoter requests, you may not receive your show tickets until up to 5 days before the date of the event. If you have not received your tickets at this point please contact your point of purchase, if you bought via Ticketmaster you can track tickets via their delivery information page here.

If you require assistance or have any questions please feel free to give us a call for advice on 01273 290131.

I have been instructed to pick up my tickets at the venue. When is it open?

https://brightoncentre.co.uk/your-visit#faqs_i-have-been-instructed-to-pick-up-my-tickets-at-the-venue-when-is-it-open

On show nights the Box Office remains open until the main act goes on stage – approximately 8pm. If tickets are left for collection after this time, they will be left at the venue’s front entrance on Kings Road, with a member of our stewarding staff.

I can’t print my tickets?

https://brightoncentre.co.uk/your-visit#faqs_i-can-t-print-my-tickets

Please download your tickets to your mobile 'phone in advance of arriving at the venue and the code can be scanned on entry. If you're unable to do this, please go straight to the Box Office when you arrive at the Brighton Centre for the event – make sure you arrive before the office closes too (when the main act goes on stage – approximately 8pm).

If you know you will struggle to access a suitable printer or to download to your 'phone, please don’t choose the print yourself ticket option. Others options for tickets are available and you can find information here.

The staff at the Box Office will assist you in finding a solution – please make sure you bring the confirmation of your booking; this can be the credit /debit card you used to make the purchased, or Photographic I.D plus be ready to access your Ticketmaster account / email to show the booking confirmation.

Please note it’s absolutely fine to print your tickets in black and white too – we only need to be able to clearly see and scan the barcode, and see your seat number too.

How do I know if tickets are available to a show?

https://brightoncentre.co.uk/your-visit#faqs_how-do-i-know-if-tickets-are-available-to-a-show

The date the show goes or went on sale plus a link to purchase tickets via Ticketmaster will be listed on its dedicated event page

If tickets are available they'll be listed on the Ticketmaster booking page, if tickets are sold out it'll take stated they couldn't find any results. 

How do I get information about shows coming up or access to presales?

https://brightoncentre.co.uk/your-visit#faqs_how-do-i-get-information-about-shows-coming-up-or-access-to-presales

Whether you're into music gigs, comedy acts, classical concerts, live theatre shows, exhibitions or good old fashioned family entertainment, you should sign up for information about upcoming events at the Brighton Centre; we'll also send you a monthly newsletter – please note that this facility is run by the Brighton Centre on Ticketmaster software.

We’d also advise you follow us on social media as we post out announcements, on sale dates and extra ticket releases via both Facebook and Twitter.

Presales are a little different, these are sent to people who have booked for the same artist before, or booked for a similar live show, at the Brighton Centre only (we don’t have access to customer data from other venues or ticket agents). One of the reasons for targeting certain groups of customers is to avoid "spamming" people with information which will not be of interest to them, and this decision is steered by the promoter, i.e. they will say to which groups of customers they would like the email sent.